Linking you with Self-managing providers

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At Aged Care Ambassadors, we work alongside you to connect you with approved providers who support self-managing and offer low transparent fees.  Our role is to make sure you keep choice and control without the overwhelm. 

 

We can help you:

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• Identify reputable self managing providers that match your goals, location and budget.

• Compare fees, inclusions and contract terms in plain language so you know exactly what you're signing.

• Set up your package with your chosen provider, including budgets, service types, and reporting.

• Build a team of support workers (cleaning, personal care, nursing, allied health and social support) that fits your lifestyle. 

• We provide regular check-ins to ensure the supports are meeting your requirements. as this is a noted gap from analysis conducted.

• We review your services regularly and help switch providers or workers if your needs change.

• You can call us and speak directly with us at anytime.

 

Believe that ageing shouldn't mean giving up control. The Support at Home Program put's the power in your hands, helping you design care that suits your lifestyle, goals, and budget. For self-managing clients, you still work with an approved provider that holds your funds, pay invoices, manage unspent balances and report compliance to the Aged care Quality and Safety Commission where the Government has capped 10% fee for this service. 

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Independent care coordination and scheduling

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As independent care coordinators, we work for you - not for every single provider - so our recommendations are genuinely in your best interest.

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We provide:

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• One on one care coordination to design and refine your care plan around your goals, preferences and safety.

• Scheduling and roster management so services run smoothly and everyone knows who is coming when and to do what.

• Assistance to onboard new workers, agree on rates and clarify tasks and boundaries.

• Ongoing monitoring, check-ins and problem solving if something isn't working as it should. 

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How easy we make it

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​​Moving to a self-managed model doesn't have to be complicated.  We break it down in to simple steps:

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1. We start with a friendly conversation to understand your needs and current package.

2. We outline your options and next steps in clear , everyday language.

3. we handle the behind the scenes  coordination with providers and workers.

4. You approve decisions and remain in control with us doing the heavy lifting.

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Competitive fees 

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We believe high quality support should also represent good value.

 

• Care coordination and scheduling services are offered at a highly competitive rate of 2.5% of package with a cap of 1.5 hours of supports a month or $90 per hour depending on your requirements *special time limited for new clients signing up until 1st July 2026. 

• We focus on efficiency and transparency, so you get the maximum benefit from every hour you purchase.

• Wherever possible, we work with you and your provider so our services can be funded from your home care package , inline with program rules.

 

Funding

 

The new Support at Home Program introduces eight funding classifications - with each annual budget allocated in quarterly amounts.

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Rules for unspent funds

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If you’re already receiving a Home Care Package, any unspent funds will move with you into the new Support at Home program and remain available for your care. You can continue to use your existing balance to top up approved services when your regular quarterly budget has been used, or to pay for agreed items such as assistive technology and home modifications that meet your assessed needs. Under Support at Home, you’ll also be able to roll over a portion of your unused quarterly budget into the next quarter $1000 or 10% of your quarterly budget (which ever is greater), giving you more flexibility to plan and manage your support over time

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