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AGED CARE AMBASSADORS (ACA) seek to provide people in need value, quality, caring and flexible person-centred care services, so people can continue to live at home. We will strive to provide an environment where our management and care team are encouraged to continue to learn and develop professional skills and personal growth. Aged Care Ambassadors About u s Our Mission & Values Founded by four friends in 2024, Aged Care Ambassadors is locally owned business on the Sunshine Coast with over 20 years' experience in Disability, Nursing and Aged Care. We aim to empower our clients to live a meaningful life. We provide compassionate care to older Australians in need. Ensuring safety, comfort, and dignity. Getting Started Mission Les AMBASSADEURS DES SOINS AUX PERSONNES ÂGÉES (ACA) cherchent à fournir aux personnes dans le besoin des services de soins centrés sur la personne, de valeur, de qualité, attentionnés et flexibles, afin que les gens puissent continuer à vivre à la maison. Nous nous efforcerons de fournir un environnement dans lequel notre équipe de direction et de soins est encouragée à continuer d’apprendre et de développer des compétences professionnelles et une croissance personnelle. Expérience Notre conseil d'administration est composé d'anciens combattants possédant une vaste expérience en gestion de projets, en gestion d'entreprise, en planification stratégique et en capacités opérationnelles. Cet ensemble de compétences diversifiées enrichit la capacité de notre équipe à fournir des soins et un soutien exceptionnels. En choisissant ACA, vous avez sélectionné un prestataire de soins local et personnalisé qui s'engage à soutenir les anciens combattants et les clients des soins aux personnes âgées avec compassion, respect et une expertise inégalée. Excellence, Respect et Loyauté Il est important d’adopter un comportement cohérent, d’utiliser des principes moraux et d’être digne de confiance, afin de garantir la fiabilité et le respect de tous. Employer du personnel expérimenté pour assurer la prestation d’un service de haute qualité. Favoriser des liens beaux et significatifs pour aider la communauté des personnes âgées à vivre une vie saine et épanouissante. Pour promouvoir l'apprentissage et le développement Types of Care Aged Care Ambassadors recognises that every client is unique, so we develop personalised care plans tailored to your medical and personal needs. By delivering high-quality, person-centred nursing and support at home, we aim to enhance your wellbeing, respect your choices, and provide you with peace of mind and greater independence. In Home Care and Support In-Home Dementia Care Nursing Support Palliative Care Post Hospital Support Veterans Home Care Conseil d'administration Avec plus de 40 ans d'expérience combinée. Chez Aged Care Ambassadors (ACA), notre conseil d'administration apporte une richesse d'expertise et des expériences diverses, parfaitement adaptées pour soutenir nos anciens combattants et nos clients des soins aux personnes âgées avec des soins personnalisés. Avec plus de 40 ans d'expérience combinée dans les soins de santé et la gestion d'entreprise, notre équipe de direction offre un mélange unique d'expérience personnelle vécue dans le domaine du handicap, de la santé mentale et des soins aux personnes âgées. Le conseil d'administration de l'ACA s'engage à maintenir les normes de soins les plus élevées. Il se concentre sur la formation du personnel, la supervision, les évaluations, la planification des services individuels et le respect des droits des utilisateurs des services. Leur expérience et leur engagement combinés garantissent que nos clients reçoivent les meilleurs soins et le meilleur soutien possible, adaptés à leurs besoins uniques. Strategic Plan Please click on the link to see our strategic plan for Strategic Plan Download 2025-2029 Prêt à vous connecter ? Appelez Aged Care Ambassadors dès aujourd'hui pour commencer votre parcours significatif vers le soutien aux soins aux personnes âgées. Getting Started

Aged Care Ambassadors approach is rooted in compassion, ensuring every interaction honors each individual's unique needs. Everyone has distinct preferences and requirements, so we tailor our services accordingly to create a supportive and nurturing environment. By emphasizing holistic care, we aim to enhance our clients' quality of life with physical, emotional, and social support, helping them live with dignity and independence. Our Services Notre équipe locale et sympathique peut vous fournir les supports suivants Notre approche est ancrée dans la compassion, garantissant que chaque interaction respecte les besoins uniques de chaque individu. Nous reconnaissons que chacun a des préférences et des exigences distinctes, c'est pourquoi nous adaptons nos services en conséquence pour créer un environnement favorable et stimulant. En mettant l'accent sur les soins holistiques, nous visons à améliorer la qualité de vie de nos clients grâce à un soutien physique, émotionnel et social, les aidant à vivre dans la dignité et l'indépendance. Appuyez sur le service ci-dessous pour en savoir un peu plus. Laundry Cleaning and Domestic Duties Administration Community Involvement Companionship Light Gardening Staying Active Meal Preparation and Grocery Shopping Medication Management Personal Care Respite Care Why self-manage? When you choose to self-manage your home care package, you choose to stay in charge. Services you want You are uniquely qualified to understand the services and support you require. By managing yourself, you can prioritise what matters most to you, allowing you to maintain your independence at home and within your community. When and where It's important to feel at ease with the people around you. By self-managing you can select individuals who speak your language and share similar interests. More hours of supports Providers fees can reduce your Home Care Package funding. Self-managed, helps you avoid these costs, allowing for more hours of support. Your Choice, Your Support Aged Care Ambassadors is currently in the process of registration with the Aged Care Commission. If you're self-managing your Home Care Package, we can begin supporting you immediately with tailored support worker services to suit your needs. If your package is provider-managed, you still have the right to choose the supports and services that work best for you. You should be able to speak with your provider and request to use your preferred support workers—and that includes us. If you’re unsure where to start or need assistance advocating for your choices, contact us today. We’re here to help you take control of your care. Getting Started Prêt à vous connecter ? Appelez Aged Care Ambassadors dès aujourd'hui pour commencer votre parcours significatif vers le soutien aux soins aux personnes âgées. Commencer

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Aged Care Ambassadors Building strong connections in services and supports. Aged Care Ambassadors, we help individuals live active and meaningful lives at home and in their communities. Our aged care services provide support, keeping people connected and comfortable in the places they love. Getting Started Why use Aged Care Ambassadors? Nous croyons en l'importance des liens avec les gens. Avez-vous entendu parler des zones bleues ? Il s’agit de zones géographiques où les gens vivent des vies exceptionnellement longues et saines. Les facteurs clés incluent le mode de vie, l’alimentation, la santé physique, l’environnement, les relations sociales et le but. En tant qu'organisation fondée et détenue par d'anciens vétérans, nous comprenons l'importance du lien et de l'appartenance. Nous nous engageons à vous assurer de recevoir le soutien et les soins significatifs dont vous avez besoin pour vivre votre meilleure vie. Getting Started Forfait de soins à domicile Les forfaits de soins à domicile sont conçus pour rendre les soins à domicile accessibles. Le programme financé par le gouvernement permet aux Australiens âgés éligibles de continuer à vivre chez eux de manière autonome en recevant une gamme de services de soins à domicile en fonction de leurs besoins évalués. Si vous avez plus de 65 ans et que vous avez besoin d'une aide supplémentaire à domicile, vous pouvez demander un forfait de soins à domicile en demandant une évaluation auprès de l'organisme gouvernemental My Aged Care. Getting Started Nos services Notre gamme de services est conçue pour répondre à vos besoins et préférences individuels. Nous sommes assurés par une équipe d'experts. Parlez à l'un des membres de notre équipe pour en savoir plus sur la manière dont nous pouvons vous aider. Administration Tasks Cleaning Activities in the Community Companionship Gardening Staying Active Meal Preparation and Shopping Medication Management Personal Assistance Show More Fee Schedule Please feel free to download our fee schedule, learn what sets us apart, and access additional information. Download L'équipe d'Aged Care Ambassadors offre un soutien social exceptionnel, des services administratifs, des courses alimentaires et tout autre soutien ménager. Ils sont fiables, amicaux et dignes de confiance, ce qui garantit que je reçois le plus haut niveau de soins et de soutien. Valma T - Paradis du Pacifique, Sunshine Coast Prêt à vous connecter ? Appelez Aged Care Ambassadors dès aujourd'hui pour commencer votre parcours significatif vers le soutien aux soins aux personnes âgées. Getting Started

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Colis de soins Support at Home Programme The Australian Government is updating the aged care services: From 1 November 2025: The New Support at Home Program will replace the Home Care Packages and Short-Term Restorative Care Programme. From 1 July 2027 (at earliest): Commonwealth Home Support Programme transitions to the new program. Support at Home Program Getting Started Helping You Stay in Control of Your Care At Aged Care Ambassadors, we believe that ageing shouldn't mean giving up control. The Support at Home Program replaces the Home Care Packages on the 1st of November 2025. The Support at Home Program put's the power in your hands, helping you design care that suits your lifestyle, goals, and budget. What is the Support at Home Program? The Support at Home Program is Australia’s new aged care model designed to replace the current Home Care Packages (HCP) and Short-Term Restorative Care (STRC) programs. It offers flexible, quarterly funded care tailored to your individual needs and circumstances. Support Categories Your individual support plan is divided into three key categories, ensuring holistic care across all areas of your life: Clinical Care Independence Support Everyday Living Quarterly Budget Levels (Indicative) Depending on your assessed level of need, you may be allocated one of eight budget levels, released every quarter: Level 1 – $2,750 Level 2 – $4,000 Level 3 – $5,500 Level 4 – $7,500 Level 5 – $10,000 Level 6 – $12,000 Level 7 – $14,500 Level 8 – $19,500 Getting Started Peace of mind The Support at Home Program helps older Australians (over 65, or over 50 for Aboriginal or Torres Strait Islander people) stay independent by funding help with daily tasks like cleaning, gardening, personal care, and social support. Eligible individuals with a Medicare card can apply online.Apply for an aged care assessment online at My Aged Care website. Niveaux des colis de soins Niveaux des colis de soins Niveau 1 Emballer Besoins de soins de base. environ 10 589 $ Niveau 2 Emballer Besoins de soins de faible niveau environ 18 622 $ Level 3 Package Beaucoup d'aide. environ 40 530 $ Niveau 4 Emballer Soins dédiés. environ 61 440 $ Niveaux des colis de soins Niveau 1 Emballer environ 10 589 $ Niveau 2 Emballer environ 18 622 $ Level 7 Package environ 40 530 $ Niveau 4 Emballer environ 61 440 $ L'application est facile Pour savoir si vous êtes admissible à une aide aux soins, suivez nos 4 étapes simples. 01 Appelez My Aged Care au 1800 200 422 Appelez-nous pour une évaluation complète, qui est effectuée par l'équipe/service d'évaluation des soins aux personnes âgées (ACAT/ACAS). Assurez-vous d'avoir votre carte Medicare à portée de main. Si vous appelez au nom de quelqu'un, cette personne devra être avec vous pour donner son consentement verbal avant que vous puissiez parler en son nom. 02 Complétez l’évaluation complète. Un évaluateur de l'ACAT vous rendra visite à votre domicile et vous posera une série de questions pour l'aider à comprendre votre situation actuelle. Il est judicieux de vous préparer à ces questions : dressez la liste de toutes les choses qui vous posent problème et qui vous paraissent difficiles. N'essayez pas de vous mettre en valeur, parlez honnêtement de vos besoins afin d'obtenir l'aide que vous méritez. De plus, si vous recevez un soutien informel, par exemple de la part de membres de votre famille, notez ce que vous ne pourriez pas faire s'ils n'étaient pas là pour vous aider. 03 You'll receive a letter from My Aged Care with the results of your Assessment. After the comprehensive assessment, the level of funding for your package will be determined. Packages are allocated based on a national priority system. You’ll be notified of your funding level via a letter in the mail. Keep in mind that funding can take 3-6 months to come through. You may also have been approved for Residential Respite, or an Aged Care Home – you don’t need to use these services, but they’re there if you need them. If you need care straight away, ask My Aged Care about other government subsidies you can access while you wait. 04 Attendez la mission ! Si votre demande de forfait de soins à domicile est approuvée, la dernière étape consiste à attendre que votre financement vous soit attribué. Ce délai d'attente peut être assez long, surtout si votre demande de forfait de niveau 3 ou 4 a été approuvée. Une fois votre demande attribuée, vous recevrez une lettre de My Aged Care vous en informant. Cette lettre contient votre code de référence unique, dont le prestataire que vous avez choisi aura besoin pour commencer à vous fournir les services. Prêt à vous connecter ? Appelez Aged Care Ambassadors dès aujourd'hui pour commencer votre parcours significatif vers le soutien aux soins aux personnes âgées. Getting Started

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, who are living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. When does the new Support at Home program commence? On the 4th June 2025, the Australian Government announced that the Support at Home program will now commence on 1 November 2025, alongside the introduction of the new Aged Care Act. The program aims to support older people to remain healthy, active and socially connected to their community. In the meantime, existing programs Commonwealth Home Support Program (CHSP), Short-Term Restorative Care (STRC), and Home Care Packages (HCP) - will continue to provide support for older Australians who wish to keep living at home. For the latest information, please read the Government's media release here For the latest official updates visit: Support At Home Website What is Support at Home Program? The new Support at Home Program provides funding to help older Australians live independently at home for longer, simplifying access to aged care services through a single, streamlined system. From 1 November 2025, Home Care Packages and the Short-Term Restorative Care program will now fall under the Support At Home Program. At a later date, the Commonwealth Home Support Programme (CHSP) will also move under the Support at Home Program (no earlier than 1 July 2027). Read more about the Support At Home program here Support at Home introduces three categories of support to make it clearer what help you can get. The new service list covers clinical care, independence support, and everyday living tasks - from nursing and personal care to transport, cleaning, and meal preparation. Read more about the Support At Home program here What are the new Support at Home Service Lists? What is the single assessment system? Support at Home brings in a new Single Assessment System to make the process easier. Once assessed, you'll get a personalised support plan to share with your chosen provider. Approved aged care support services will be based on your aged care assessment and eligibility. After you have been assessed, you will receive a notice of decision and an individual support plan to use with your provider. You can find out if you are eligible by visiting the assessment tool online at myagedcare.gov.au/assessment. Read more about the Support At Home program here What are the new budget classification levels? The new program introduces eight funding levels, offering more tailored support to replace the current 4 Home Care Package levels. Older Australians receiving Home Care Packages will be assigned a budget that aligns with their current care package level. New applicants to the Support At Home program will be assessed and given a classification and budget suited to their specific needs. The indicative budget amounts are correct as at 3 February 2025. The final budget amounts for all participants will be confirmed before the start of the Support At Home program. Already on a Home Care Package? You'll be mapped to the equivalent new budget level. If your needs change, there's flexibility to reassess. Read more about the Support At Home program here Is there support for end of life care at home? Yes. The program offers End of Life Support, providing an extra $25,000 over 16 weeks for care at home if you have three months or less to live. This works alongside specialised palliative care services, not as a replacement. Read more about the Support At Home program here What help is available for home modifications and assisitve technology? The Assistive Technology and Home Modifications Scheme provides extra support (separate from your main funding) to help you source equipment or modify your home for safety and independence. Your service provider can help arrange this if needed. Read more about the Support At Home program here Disclaimer The information provided on this FAQ page is for informational purposes only and should not be considered as legal, financial, or professional advice. While we strive to ensure the accuracy of the content, we encourage you to visit the relevant government websites for the most up-to-date and official information. Prêt à vous connecter ? Appelez Aged Care Ambassadors dès aujourd'hui pour commencer votre parcours significatif vers le soutien aux soins aux personnes âgées. Commencer

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Pricing Excellents soins et tranquillité d'esprit Support Steps Soins et tarifs What sets us apart Your Care, Your Way: Services & Fee Guide Fee schedule En vigueur à compter du 1er juillet 2024 Les services sont exemptés de TPS La durée minimale du service est de 30 minutes, suivie de tranches de 15 minutes par la suite. Les services de soins directs de 30 minutes sont facturés à 65 % du taux horaire Nuitée : service de nuit de 12 heures de 18 h à 6 h et comprenant une période de garde active de 18 h à 22 h et une période d'inactivité de 22 h à 6 h. Jusqu'à 2 heures de garde peuvent être fournies pendant la période d'inactivité si nécessaire. Download our fee schedule Prêt à vous connecter ? Appelez Aged Care Ambassadors dès aujourd'hui pour commencer votre parcours significatif vers le soutien aux soins aux personnes âgées. Commencer

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Faire une recommandation Appelez Aged Care Ambassadors dès aujourd'hui pour commencer votre parcours significatif vers le soutien aux soins aux personnes âgées. Prénom* Nom de famille* E-mail* Téléphone Nom de l'organisation* Titre d'emploi Nom du client* Numéro de téléphone du client* Code postal des membres Adresse du client Type de support Veuillez sélectionner Birthday Jour Mois Année DVA/QSM/NDIS/Aged Care Client Number: Language spoken at home Informations Complémentaires Veuillez fournir des informations supplémentaires sur les supports requis. Does the client have any support needs for communication* Preferred method of communication* Do you identify as Aboriginal or Torres Strait Islander* Does the client require specific support in the event of an emergency or disaster Yes, subscribe me to your newsletter. Appliquer Vous préférez parler à quelqu'un ? Appelez-nous au 0435 615 132

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. politique de confidentialité I. Introduction Aged Care Ambassadors Pty Ltd is dedicated to promoting a culture of integrity and accountability, where our team upholds the highest standards of governance and ethical conduct, and feels empowered to safely raise concerns. We acknowledge that those who have a work, service, or client relationship with Aged Care Ambassadors or its business are often the first to recognize when something may be amiss. AGED CARE AMBASSADOR WHISTLEBLOWING POLICY Aged Care Ambassadors encourages the reporting of all suspected misconduct and is committed to ensuring that whistle-blowers are protected and supported throughout the process. II. Persons eligible for making a disclosure: This policy applies to all current or former directors, officers, employees, volunteers, or individuals with a connection to Aged Care Ambassadors, including contractors, consultants, suppliers, auditors, or relatives and dependents of these individuals or their spouses. III. Matters which can be reported: Disclosures are encouraged when there are reasonable grounds to suspect that Aged Care Ambassadors has engaged in conduct that: is dishonest, fraudulent, or corrupt; is unethical, misleading, or deceptive, such as acting dishonestly, altering records, or making false entries in books and records; involves questionable accounting practices or deliberate breaches of Aged Care Ambassadors' policies; is potentially harmful to Aged Care Ambassadors, such as maladministration or significant waste of resources; IV. How to make a disclosure Your disclosure will be handled by the assessment and investigation process outlined in the Aged Care Ambassadors Whistleblowing Policy. This policy can be accessed through the client's Brevity Software system or our office. When disclosures are made under the policy, protections such as confidentiality, anonymity, and safeguards against retaliation or detriment will apply. A disclosure can be made to Aged Care Ambassadors Pty Ltd can be made through any of the following means: Aged Care Ambassadors Disclosure Form Email: info@agedcareambassadors.com.au Telephone: 07 5449 1602 The Cooloola Centre Level 2, Suite 20 97 Poinciana Ave, Tewantin QLD 4565

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Termes et conditions Welcome to Aged Care Ambassadors. These terms and conditions outline the rules and regulations for the use of our website, located at [Website URL]. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use the Aged Care Ambassadors' website if you do not accept all of the terms and conditions stated on this page. 1. Introduction Aged Care Ambassadors (referred to as "we", "us", or "our") provide information, resources, and services related to aged care. The following terms and conditions govern your use of our website. 2. Intellectual Property Rights Unless otherwise stated, Aged Care Ambassadors and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may view and/or print pages from https://www.agedcareambassadors.com.au/ for your personal use, subject to restrictions set in these terms and conditions. You must not: Republish material from this website without prior written consent. Sell, rent, or sub-license material from this website. Reproduce, duplicate, or copy material from this website for commercial purposes. Redistribute content from this website unless the content is specifically made for redistribution. 3. User Content In these terms and conditions, "your user content 4. User Content 4.1 Submission of Content: You may submit content, including but not limited to text, images, and other materials (collectively, "User Content"), to the website. By submitting User Content, you grant Aged Care Ambassadors a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media. 4.2 Responsibility for Content: You are solely responsible for the User Content you submit. You represent and warrant that you own or have the necessary rights to submit the User Content and that it does not violate any third-party rights, including intellectual property rights privacy rights, or any applicable laws. 4.3 Prohibited Content: You agree not to submit any User Content that is unlawful, defamatory, libelous, harassing, threatening, abusive, obscene, vulgar, pornographic, harmful, or otherwise objectionable. Aged Care Ambassadors reserves the right, but is not obligated, to remove any User Content that violates these Terms or is otherwise inappropriate. 5. Intellectual Property All content on this website, including text, graphics, logos, images, and software, is the property of Aged Care Ambassadors or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content without our express written permission. 6. Disclaimer of Warranties This website is provided "as is" and "as available" without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Aged Care Ambassadors does not warrant that the website will be uninterrupted or error-free, that defects will be corrected, or that the website is free of viruses or other harmful components. 7. Limitation of Liability To the fullest extent permitted by law, Aged Care Ambassadors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the website, even if we have been advised of the possibility of such damages. 8. Indemnification You agree to indemnify, defend, and hold harmless Aged Care Ambassadors, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of the website or your violation of these Terms. 9. Governing Law These Terms shall be governed by and construed by the laws of Australia, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be resolved exclusively in the state or federal courts located in Australia. 10. Contact Information If you have any questions or concerns about these Terms, please contact us at: info@agedcareambassadors.com.au Phone: 07 5449 1602 By using the Aged Care Ambassadors website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. politique de confidentialité PRIVACY Privacy Policy for Aged Care Ambassadors Information Collection and Use Aged Care Ambassadors is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We collect information from our users at several different points on our website. Registration and Personally Identifiable Information To access certain areas of this website or receive information, users must complete a referral form. This may require personally identifiable information including name, address, email address, telephone number, and "cookies" (explained below). We use this information to contact users about services they've expressed interest in. Orders and Personally Identifiable Information We may request personally identifiable information on referral forms for billing purposes and to fulfill customer requests. If we have trouble processing a request, we use this information to contact the user. Cookies We use cookies to enhance user experience on our site. Users can reject cookies but may have limited access to some areas. Some of our business affiliates use cookies on our site, but we have no access to or control over these cookies. Log Files We use IP addresses to analyse trends, administer the site, track user movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information. Sharing We share aggregated demographic information with our business affiliates, not linked to any personal information. We share users' personally identifiable information within the Aged Care Ambassadors network for service provision and employment applications. Links Our website contains links to other sites. We're not responsible for their privacy practices and encourage users to read the privacy statements of each site that collects personally identifiable information. Newsletters Subscribers to newsletters will be asked for personally identifiable information such as name and email address. Surveys & Contests Participation in surveys or contests is voluntary. Information collected is used to notify winners and award prizes, and to monitor website use and satisfaction. Tell-A-Friend If a user refers a friend, we ask for the friend's name and email address to send a one-time invitation email. Security We use SSL encryption to protect user information. Our servers are kept in a secure environment behind a firewall. Correction/Updating Personal Information Users can update their information by logging into their account and editing their information. Choice/Opt-out Users can opt-out of receiving communications not directly related to our site by replying "unsubscribe" to emails or contacting us. Notification of Changes Any changes to this privacy policy will be posted on our Homepage. We will use personally identifiable information in accordance with the privacy policy in effect at the time the information was collected. For any questions about this privacy policy, please contact us at info@agedcareambassadors.com.au

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Accessibilité Accessibility statement for agedcareambassadors.com.au This accessibility statement applies to agedcareambassadors.com.au . This website is run by Aged Care Ambassadors. We want as many people as possible to be able to use this website. For example, that means you should be able to: change colours, contrast levels, and fonts zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver) We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability. How accessible is this website is We know some parts of this website are not fully accessible: the text will not reflow in a single column when you change the size of the browser window you cannot modify the line height or spacing of the text most older PDF documents are not fully accessible to screen reader software live video streams do not have captions some of our online forms are difficult to navigate using just a keyboard you cannot skip to the main content when using a screen reader there’s a limit to how far you can magnify the map on our ‘Contact Us page. Feedback and contact information If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording, or braille: email info@agedcareambassadors.com.au We’ll consider your request and get back to you in 7 working days. Reporting accessibility problems with this website We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: info@agedcareambassadors.com.au Enforcement procedure The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re unhappy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). Technical information about this website’s accessibility Aged Care Ambassadors is committed to making its website accessible, by the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Compliance status This website complies with the Web Content Accessibility Guidelines version 2.1 AA standard. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Non-compliance with the accessibility regulations Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by July 2024. When we publish new content we’ll make sure our use of images meets accessibility standards. Navigation and accessing information There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content. Users can’t change text size without some of the content overlapping. Disproportionate burden This statement was prepared on [31/06/24]. It was last reviewed on [29/07/24]. This website was last tested on [07/08/24]. The test was carried out by [agedcareambassadors.com.au]. We used this approach to decide on a sample of pages to test agedcareambassadors.com.au

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, who are living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Commentaires et plaintes At Aged Care Ambassadors, we strive to deliver the best service possible. We also take feedback and complaints very seriously and are always welcome to hear your thoughts and feedback to ensure we can continue to provide the finest care possible. Comment soumettre vos commentaires Appelez-nous 0412392340 Du lundi au vendredi de 8h à 16h Complete online Soumettre un formulaire en ligne Envoyez-nous un e-mail info@agedcareambassadors.com.au Feedback and Complaints Enquiry *Details of my compliment, complaint or feedback *Your first name Your date of birth Enter Your Phone Number *Your surname Enter Your Email Address Send Message Thank You for Reaching Out! Si vous remplissez ce formulaire au nom d'un client d'Aged Care Ambassadors, veuillez compléter les champs ci-dessous : *Your first name *Your surname Your date of birth Send Message Thank You for Reaching Out!