Home Care Packages
Support at Home Programme
The Australian Government is updating the aged care services:
From 1 November 2025: The New Support at Home Program will replace the Home Care Packages and Short-Term Restorative Care Programme.
From 1 July 2027 (at earliest): Commonwealth Home Support Programme transitions to the new program.
Helping You Stay in Control of Your Care
At Aged Care Ambassadors, we believe that ageing shouldn't mean giving up control. The Support at Home Program replaces the Home Care Packages on the 1st of November 2025. The Support at Home Program put's the power in your hands, helping you design care that suits your lifestyle, goals, and budget.
What is the Support at Home Program?
The Support at Home Program is Australia’s new aged care model designed to replace the current Home Care Packages (HCP) and Short-Term Restorative Care (STRC) programs. It offers flexible, quarterly funded care tailored to your individual needs and circumstances.
Support Categories
Your individual support plan is divided into three key categories, ensuring holistic care across all areas of your life:
-
Clinical Care
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Independence Support
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Everyday Living
Quarterly Budget Levels (Indicative)
Depending on your assessed level of need, you may be allocated one of eight budget levels, released every quarter:
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Level 1 – $2,750
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Level 2 – $4,000
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Level 3 – $5,500
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Level 4 – $7,500
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Level 5 – $10,000
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Level 6 – $12,000
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Level 7 – $14,500
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Level 8 – $19,500
Peace of mind
The Support at Home Program helps older Australians (over 65, or over 50 for Aboriginal or Torres Strait Islander people) stay independent by funding help with daily tasks like cleaning, gardening, personal care, and social support. Eligible individuals with a Medicare card can apply online.Apply for an aged care assessment online at
Care Package Levels
Traditional Home Care Packages
Level 1
Package
Basic Care
$10,687
per year
Level 2
Package
Low-Level
Care
$18,794
per year
Level 3
Package
Intermidiate Care
$40,906
per year
Level 4
Package
High-Level
Care
$62,014
per year
Support at Home Program
Level 5
Package
$40,000
per year
Level 6
Package
$48,000
per year
Level 7
Package
$58,000
per year
Level 8
Package
$78,000
per year
Application is easy
To see if you are eligible for care support follow our 4 simple steps.
01
Call My Aged Care on 1800 200 422
Call My Aged Care for a comprehensive assessment, which is completed by the Aged Care Assessment Team / Service (ACAT / ACAS). Make sure you have your Medicare card handy. If you’re calling on behalf of someone, they will need to be with you to give their verbal consent before you can speak on their behalf.
02
Complete the Comprehensive Assessment.
An ACAT Assessor will visit you in your home and run through a range of questions to help them understand your current situation. It’s a great idea to be prepared for these questions – write down a list of all the things that you are struggling with and finding difficult. Don’t try and put on your “best face”, talk honestly about your needs so that you can get the help you deserve. Additionally, if you receive informal support, for example, from family members, write down what you wouldn’t be able to do if they weren’t there to help you.
03
You'll receive a letter from My Aged Care with the results of your Assessment.
After the comprehensive assessment, the level of funding for your package will be determined. Packages are allocated based on a national priority system. You’ll be notified of your funding level via a letter in the mail. Keep in mind that funding can take 3-6 months to come through.
You may also have been approved for Residential Respite, or an Aged Care Home – you don’t need to use these services, but they’re there if you need them. If you need care straight away, ask My Aged Care about other government subsidies you can access while you wait.
04
Wait for Assignment!
If you are approved for a Home Care Package, the final step is to wait for your funding to be assigned to you. This wait time can be quite long, especially if you’ve been approved for the highest level packages. Once assigned, you will receive a letter from My Aged Care advising you of this. Within this letter is your unique referral code, which your chosen provider will need to commence services.