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Aged Care Ambassadors approach is rooted in compassion, ensuring every interaction honors each individual's unique needs. Everyone has distinct preferences and requirements, so we tailor our services accordingly to create a supportive and nurturing environment. By emphasizing holistic care, we aim to enhance our clients' quality of life with physical, emotional, and social support, helping them live with dignity and independence. 我们的服务 我们友好的本地团队可以为您提供以下支持 我们的方法以同情心为基础，确保每一次互动都能满足每个人的独特需求。我们认识到每个人都有不同的偏好和要求，因此我们会相应地定制我们的服务，以创造一个支持和培育的环境。通过强调整体护理，我们旨在通过身体、情感和社会支持来提高客户的生活质量，帮助他们有尊严和独立地生活。 点击下面的服务以了解更多信息。 Laundry Cleaning and Domestic Duties Administration Community Involvement Companionship Light Gardening Staying Active Meal Preparation and Grocery Shopping Medication Management Personal Care Respite Care Why self-manage? When you choose to self-manage your home care package, you choose to stay in charge. Services you want You are uniquely qualified to understand the services and support you require. By managing yourself, you can prioritise what matters most to you, allowing you to maintain your independence at home and within your community. When and where It's important to feel at ease with the people around you. By self-managing you can select individuals who speak your language and share similar interests. More hours of supports Providers fees can reduce your Home Care Package funding. Self-managed, helps you avoid these costs, allowing for more hours of support. Your Choice, Your Support Aged Care Ambassadors is currently in the process of registration with the Aged Care Commission. If you're self-managing your Home Care Package, we can begin supporting you immediately with tailored support worker services to suit your needs. If your package is provider-managed, you still have the right to choose the supports and services that work best for you. You should be able to speak with your provider and request to use your preferred support workers—and that includes us. If you’re unsure where to start or need assistance advocating for your choices, contact us today. We’re here to help you take control of your care. Getting Started 准备好连接了吗？ 立即致电老年护理大使，开始您有意义的老年护理支持之旅。 开始使用

AGED CARE AMBASSADORS (ACA) seek to provide people in need value, quality, caring and flexible person-centred care services, so people can continue to live at home. We will strive to provide an environment where our management and care team are encouraged to continue to learn and develop professional skills and personal growth. Aged Care Ambassadors About u s Our Mission & Values Founded by four friends in 2024, Aged Care Ambassadors is locally owned business on the Sunshine Coast with over 20 years' experience in Disability, Nursing and Aged Care. We aim to empower our clients to live a meaningful life. We provide compassionate care to older Australians in need. Ensuring safety, comfort, and dignity. Getting Started 使命 老年护理大使 (ACA) 致力于为有需要的人提供有价值、优质、贴心和灵活的以人为本的护理服务，以便人们能够继续在家中生活。 我们将努力提供一个环境，鼓励我们的管理和护理团队继续学习和发展专业技能和个人成长。 经验 我们的董事会包括经验丰富的退役军人，他们在项目管理、业务管理、战略规划和运营能力方面经验丰富。这种多元化的技能组合增强了我们团队提供卓越服务和支持的能力。 通过选择 ACA，您选择了当地的个性化护理提供商，该提供商致力于以同情心、尊重和无与伦比的专业知识为退伍军人和老年护理客户提供支持。 卓越、尊重和忠诚 行为始终一致、运用道德原则和值得信赖很重要，并确保每个人的可靠性和尊重。 聘请经验丰富的员工以确保提供高质量的服务。 建立美好、有意义的联系，帮助老年人群体过上健康、充实的生活。 促进学习和发展 Types of Care Aged Care Ambassadors recognises that every client is unique, so we develop personalised care plans tailored to your medical and personal needs. By delivering high-quality, person-centred nursing and support at home, we aim to enhance your wellbeing, respect your choices, and provide you with peace of mind and greater independence. In Home Care and Support In-Home Dementia Care Nursing Support Palliative Care Post Hospital Support Veterans Home Care 董事会 总计有40多年的经验。 在 Aged Care Ambassadors (ACA)，我们的董事会成员拥有丰富的专业知识和多元化背景，非常适合为我们的退伍军人和老年护理客户提供个性化护理。我们的管理团队在医疗保健和业务管理方面拥有超过 40 年的综合经验，在残疾、心理健康和老年护理方面拥有独特的个人生活经验。 ACA 董事会致力于保持最高标准的护理。他们专注于员工培训、监督、评估、个人服务规划以及维护服务用户权利。他们结合经验和承诺确保我们的客户获得根据其独特需求量身定制的最佳护理和支持。 Strategic Plan Please click on the link to see our strategic plan for Strategic Plan Download 2025-2029 准备好连接了吗？ 立即致电老年护理大使，开始您有意义的老年护理支持之旅。 Getting Started

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Aged Care Ambassadors Building strong connections in services and supports. Aged Care Ambassadors, we help individuals live active and meaningful lives at home and in their communities. Our aged care services provide support, keeping people connected and comfortable in the places they love. Getting Started 为什么要使用老年护理大使？ 我们相信与人建立联系的重要性。你听说过蓝色区域吗？ 这些地区的人们寿命特别长，而且健康。关键因素包括生活方式、饮食、身体健康、环境、社会关系和目标。 作为一家由退伍军人创立和拥有的组织，我们深知联系和归属感的重要性。我们致力于确保您获得所需的支持和有意义的护理，让您过上最好的生活。 Getting Started 家庭护理套餐 家庭护理套餐旨在让老年人能够享受到家庭护理。这项由政府资助的计划根据老年人的需求，为他们提供一系列家庭护理服务，使他们能够继续独立在家生活。 如果您年龄超过 65 岁，并且需要在家中获得一些额外的支持，您可以通过政府机构 My Aged Care 申请评估，以申请家庭护理套餐。 Getting Started 我们的服务 Our range of services is developed to meet your individual needs and preferences. Serviced by a team of experts, speak to one of our friendly team members to learn more about how we can help you. Administration Tasks Cleaning Activities in the Community Companionship Gardening Staying Active Meal Preparation and Shopping Medication Management Personal Assistance Show More Fee Schedule Please feel free to download our fee schedule, learn what sets us apart, and access additional information. Download 老年护理大使团队提供卓越的社会支持、管理、食品购物和所有其他家庭支持。他们可靠、友好、值得信赖，确保我得到最高水平的护理和支持。 Valma T - 太平洋天堂，阳光海岸 准备好连接了吗？ 立即致电老年护理大使，开始您有意义的老年护理支持之旅。 Getting Started

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. 护理包 Support at Home Programme The Australian Government is updating the aged care services: From 1 November 2025: The New Support at Home Program will replace the Home Care Packages and Short-Term Restorative Care Programme. From 1 July 2027 (at earliest): Commonwealth Home Support Programme transitions to the new program. Support at Home Program Getting Started Helping You Stay in Control of Your Care At Aged Care Ambassadors, we believe that ageing shouldn't mean giving up control. The Support at Home Program replaces the Home Care Packages on the 1st of November 2025. The Support at Home Program put's the power in your hands, helping you design care that suits your lifestyle, goals, and budget. What is the Support at Home Program? The Support at Home Program is Australia’s new aged care model designed to replace the current Home Care Packages (HCP) and Short-Term Restorative Care (STRC) programs. It offers flexible, quarterly funded care tailored to your individual needs and circumstances. Support Categories Your individual support plan is divided into three key categories, ensuring holistic care across all areas of your life: Clinical Care Independence Support Everyday Living Quarterly Budget Levels (Indicative) Depending on your assessed level of need, you may be allocated one of eight budget levels, released every quarter: Level 1 – $2,750 Level 2 – $4,000 Level 3 – $5,500 Level 4 – $7,500 Level 5 – $10,000 Level 6 – $12,000 Level 7 – $14,500 Level 8 – $19,500 Getting Started Peace of mind The Support at Home Program helps older Australians (over 65, or over 50 for Aboriginal or Torres Strait Islander people) stay independent by funding help with daily tasks like cleaning, gardening, personal care, and social support. Eligible individuals with a Medicare card can apply online.Apply for an aged care assessment online at My Aged Care website. 护理套餐级别 护理套餐级别 1级 包裹 基本级别的护理需求。 大约 $10,589 2 级 包裹 Low-Level Care 大约 18,622美元 3 级 包裹 非常有帮助。 大约 $40,530 4 级 包裹 全心全意照顾。 大约 $61,440 护理套餐级别 1级 包裹 大约 $10,589 2 级 包裹 大约 18,622美元 3 级 包裹 大约 $40,530 4 级 包裹 大约 $61,440 申请简单 要了解您是否有资格获得护理支持，请遵循我们的 4 个简单步骤。 01 致电 My Aged Care，电话： 1800 200 422 请致电我们，进行由老年护理评估团队/服务 (ACAT/ACAS) 完成的全面评估。请确保您随身携带 Medicare 卡。如果您代表某人致电，则他们需要与您在一起以表示口头同意，然后您才能代表他们发言。 02 完成综合评估。 An ACAT Assessor will visit you in your home and run through a range of questions to help them understand your current situation. It’s a great idea to be prepared for these questions – write down a list of all the things that you are struggling with and finding difficult. Don’t try and put on your “best face”, talk honestly about your needs so that you can get the help you deserve. Additionally, if you receive informal support, for example, from family members, write down what you wouldn’t be able to do if they weren’t there to help you. 03 您将收到一封来自 My Aged Care 的信件，其中包含您的评估结果。 综合评估后，将确定您的计划的资助金额。计划的分配基于国家优先系统。您将通过邮件收到资助金额通知。请注意，资助可能需要 3-6 个月才能到账。 您可能还已获准入住住宅暂养中心或养老院——您不需要使用这些服务，但如果您需要，它们随时可用。如果您立即需要护理，请向 My Aged Care 咨询您在等待期间可以获得的其他政府补贴。 04 等待任务！ 如果您获准使用家庭护理套餐，最后一步就是等待资金分配。这个等待时间可能相当长，特别是如果您已获准使用 3 级或 4 级套餐。一旦分配，您将收到一封来自 My Aged care 的信函，告知您此事。这封信中包含您的唯一推荐代码，您选择的提供商将需要该代码才能开始提供服务。 准备好连接了吗？ 立即致电老年护理大使，开始您有意义的老年护理支持之旅。 Getting Started

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, who are living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. When does the new Support at Home program commence? On the 4th June 2025, the Australian Government announced that the Support at Home program will now commence on 1 November 2025, alongside the introduction of the new Aged Care Act. The program aims to support older people to remain healthy, active and socially connected to their community. In the meantime, existing programs Commonwealth Home Support Program (CHSP), Short-Term Restorative Care (STRC), and Home Care Packages (HCP) - will continue to provide support for older Australians who wish to keep living at home. For the latest information, please read the Government's media release here For the latest official updates visit: Support At Home Website What is Support at Home Program? The new Support at Home Program provides funding to help older Australians live independently at home for longer, simplifying access to aged care services through a single, streamlined system. From 1 November 2025, Home Care Packages and the Short-Term Restorative Care program will now fall under the Support At Home Program. At a later date, the Commonwealth Home Support Programme (CHSP) will also move under the Support at Home Program (no earlier than 1 July 2027). Read more about the Support At Home program here Support at Home introduces three categories of support to make it clearer what help you can get. The new service list covers clinical care, independence support, and everyday living tasks - from nursing and personal care to transport, cleaning, and meal preparation. Read more about the Support At Home program here What are the new Support at Home Service Lists? What is the single assessment system? Support at Home brings in a new Single Assessment System to make the process easier. Once assessed, you'll get a personalised support plan to share with your chosen provider. Approved aged care support services will be based on your aged care assessment and eligibility. After you have been assessed, you will receive a notice of decision and an individual support plan to use with your provider. You can find out if you are eligible by visiting the assessment tool online at myagedcare.gov.au/assessment. Read more about the Support At Home program here What are the new budget classification levels? The new program introduces eight funding levels, offering more tailored support to replace the current 4 Home Care Package levels. Older Australians receiving Home Care Packages will be assigned a budget that aligns with their current care package level. New applicants to the Support At Home program will be assessed and given a classification and budget suited to their specific needs. The indicative budget amounts are correct as at 3 February 2025. The final budget amounts for all participants will be confirmed before the start of the Support At Home program. Already on a Home Care Package? You'll be mapped to the equivalent new budget level. If your needs change, there's flexibility to reassess. Read more about the Support At Home program here Is there support for end of life care at home? Yes. The program offers End of Life Support, providing an extra $25,000 over 16 weeks for care at home if you have three months or less to live. This works alongside specialised palliative care services, not as a replacement. Read more about the Support At Home program here What help is available for home modifications and assisitve technology? The Assistive Technology and Home Modifications Scheme provides extra support (separate from your main funding) to help you source equipment or modify your home for safety and independence. Your service provider can help arrange this if needed. Read more about the Support At Home program here Disclaimer The information provided on this FAQ page is for informational purposes only and should not be considered as legal, financial, or professional advice. While we strive to ensure the accuracy of the content, we encourage you to visit the relevant government websites for the most up-to-date and official information. 准备好连接了吗？ 立即致电老年护理大使，开始您有意义的老年护理支持之旅。 开始使用

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. 价格 优质护理，安心无忧 Support Steps 护理和价格 What sets us apart Your Care, Your Way: Services & Fee Guide 条款和条件 2024 年 7 月 1 日生效 服务免征商品及服务税 最短服务时间为 30 分钟，之后以 15 分钟为增量。 30 分钟的直接护理服务按小时费率的 65% 收费 过夜：从晚上 6 点到早上 6 点提供 12 小时过夜服务，包括从晚上 6 点到晚上 10 点的活跃护理和从晚上 10 点到早上 6 点的非活跃期。如有需要，可在非活跃期内提供最多 2 小时的护理。 Download our fee schedule 准备好连接了吗？ 立即致电老年护理大使，开始您有意义的老年护理支持之旅。 开始使用

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. 进行推荐 立即致电老年护理大使，开始您有意义的老年护理支持之旅。 名* 姓* 电子邮件* 电话 组织名称* 职称 客户名称* 客户电话号码* 会员邮政编码 客户端地址 支撑类型 请选择 Birthday 年 月 天 DVA/QSM/NDIS/Aged Care Client Number: Language spoken at home 附加信息 请提供有关所需支持的更多信息。 Does the client have any support needs for communication* Preferred method of communication* Do you identify as Aboriginal or Torres Strait Islander* Does the client require specific support in the event of an emergency or disaster Yes, subscribe me to your newsletter. 申请 Rather talk to someone? 请致电 0435 615 132

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. 隐私政策 PRIVACY Privacy Policy for Aged Care Ambassadors Information Collection and Use Aged Care Ambassadors is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We collect information from our users at several different points on our website. Registration and Personally Identifiable Information To access certain areas of this website or receive information, users must complete a referral form. This may require personally identifiable information including name, address, email address, telephone number, and "cookies" (explained below). We use this information to contact users about services they've expressed interest in. Orders and Personally Identifiable Information We may request personally identifiable information on referral forms for billing purposes and to fulfill customer requests. If we have trouble processing a request, we use this information to contact the user. Cookies We use cookies to enhance user experience on our site. Users can reject cookies but may have limited access to some areas. Some of our business affiliates use cookies on our site, but we have no access to or control over these cookies. Log Files We use IP addresses to analyse trends, administer the site, track user movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information. Sharing We share aggregated demographic information with our business affiliates, not linked to any personal information. We share users' personally identifiable information within the Aged Care Ambassadors network for service provision and employment applications. Links Our website contains links to other sites. We're not responsible for their privacy practices and encourage users to read the privacy statements of each site that collects personally identifiable information. Newsletters Subscribers to newsletters will be asked for personally identifiable information such as name and email address. Surveys & Contests Participation in surveys or contests is voluntary. Information collected is used to notify winners and award prizes, and to monitor website use and satisfaction. Tell-A-Friend If a user refers a friend, we ask for the friend's name and email address to send a one-time invitation email. Security We use SSL encryption to protect user information. Our servers are kept in a secure environment behind a firewall. Correction/Updating Personal Information Users can update their information by logging into their account and editing their information. Choice/Opt-out Users can opt-out of receiving communications not directly related to our site by replying "unsubscribe" to emails or contacting us. Notification of Changes Any changes to this privacy policy will be posted on our Homepage. We will use personally identifiable information in accordance with the privacy policy in effect at the time the information was collected. For any questions about this privacy policy, please contact us at info@agedcareambassadors.com.au

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. 条款和条件 Welcome to Aged Care Ambassadors. These terms and conditions outline the rules and regulations for the use of our website, located at [Website URL]. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use the Aged Care Ambassadors' website if you do not accept all of the terms and conditions stated on this page. 1. Introduction Aged Care Ambassadors (referred to as "we", "us", or "our") provide information, resources, and services related to aged care. The following terms and conditions govern your use of our website. 2. Intellectual Property Rights Unless otherwise stated, Aged Care Ambassadors and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may view and/or print pages from https://www.agedcareambassadors.com.au/ for your personal use, subject to restrictions set in these terms and conditions. You must not: Republish material from this website without prior written consent. Sell, rent, or sub-license material from this website. Reproduce, duplicate, or copy material from this website for commercial purposes. Redistribute content from this website unless the content is specifically made for redistribution. 3. User Content In these terms and conditions, "your user content 4. User Content 4.1 Submission of Content: You may submit content, including but not limited to text, images, and other materials (collectively, "User Content"), to the website. By submitting User Content, you grant Aged Care Ambassadors a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media. 4.2 Responsibility for Content: You are solely responsible for the User Content you submit. You represent and warrant that you own or have the necessary rights to submit the User Content and that it does not violate any third-party rights, including intellectual property rights privacy rights, or any applicable laws. 4.3 Prohibited Content: You agree not to submit any User Content that is unlawful, defamatory, libelous, harassing, threatening, abusive, obscene, vulgar, pornographic, harmful, or otherwise objectionable. Aged Care Ambassadors reserves the right, but is not obligated, to remove any User Content that violates these Terms or is otherwise inappropriate. 5. Intellectual Property All content on this website, including text, graphics, logos, images, and software, is the property of Aged Care Ambassadors or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content without our express written permission. 6. Disclaimer of Warranties This website is provided "as is" and "as available" without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Aged Care Ambassadors does not warrant that the website will be uninterrupted or error-free, that defects will be corrected, or that the website is free of viruses or other harmful components. 7. Limitation of Liability To the fullest extent permitted by law, Aged Care Ambassadors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the website, even if we have been advised of the possibility of such damages. 8. Indemnification You agree to indemnify, defend, and hold harmless Aged Care Ambassadors, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of the website or your violation of these Terms. 9. Governing Law These Terms shall be governed by and construed by the laws of Australia, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be resolved exclusively in the state or federal courts located in Australia. 10. Contact Information If you have any questions or concerns about these Terms, please contact us at: info@agedcareambassadors.com.au Phone: 07 5449 1602 By using the Aged Care Ambassadors website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. 隐私政策 I. Introduction Aged Care Ambassadors Pty Ltd is dedicated to promoting a culture of integrity and accountability, where our team upholds the highest standards of governance and ethical conduct, and feels empowered to safely raise concerns. We acknowledge that those who have a work, service, or client relationship with Aged Care Ambassadors or its business are often the first to recognize when something may be amiss. AGED CARE AMBASSADOR WHISTLEBLOWING POLICY Aged Care Ambassadors encourages the reporting of all suspected misconduct and is committed to ensuring that whistle-blowers are protected and supported throughout the process. II. Persons eligible for making a disclosure: This policy applies to all current or former directors, officers, employees, volunteers, or individuals with a connection to Aged Care Ambassadors, including contractors, consultants, suppliers, auditors, or relatives and dependents of these individuals or their spouses. III. Matters which can be reported: Disclosures are encouraged when there are reasonable grounds to suspect that Aged Care Ambassadors has engaged in conduct that: is dishonest, fraudulent, or corrupt; is unethical, misleading, or deceptive, such as acting dishonestly, altering records, or making false entries in books and records; involves questionable accounting practices or deliberate breaches of Aged Care Ambassadors' policies; is potentially harmful to Aged Care Ambassadors, such as maladministration or significant waste of resources; IV. How to make a disclosure Your disclosure will be handled by the assessment and investigation process outlined in the Aged Care Ambassadors Whistleblowing Policy. This policy can be accessed through the client's Brevity Software system or our office. When disclosures are made under the policy, protections such as confidentiality, anonymity, and safeguards against retaliation or detriment will apply. A disclosure can be made to Aged Care Ambassadors Pty Ltd can be made through any of the following means: Aged Care Ambassadors Disclosure Form Email: info@agedcareambassadors.com.au Telephone: 07 5449 1602 The Cooloola Centre Level 2, Suite 20 97 Poinciana Ave, Tewantin QLD 4565

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, who are living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. 反馈和投诉 在 Aged Care Ambassadors，我们努力提供最好的服务。我们也非常重视反馈和投诉，并随时欢迎您的想法和反馈，以确保我们能够继续提供最好的护理。 如何提交反馈 致电我们 0412392340 周一至周五上午 8 点至下午 4 点 在线完成 Submit an online form 给我们发电子邮件 info@gedcareambassadors.com.au 反馈及投诉查询 *Details of my compliment, complaint or feedback *Your first name Your date of birth Enter Your Phone Number *Your surname Enter Your Email Address Send Message Thank You for Reaching Out! 如果代表老年护理大使客户填写， 请填写以下字段： *Your first name *Your surname Your date of birth Send Message Thank You for Reaching Out!

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. 无障碍设施 Accessibility statement for agedcareambassadors.com.au This accessibility statement applies to agedcareambassadors.com.au . This website is run by Aged Care Ambassadors. We want as many people as possible to be able to use this website. For example, that means you should be able to: change colours, contrast levels, and fonts zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver) We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability. How accessible is this website is We know some parts of this website are not fully accessible: the text will not reflow in a single column when you change the size of the browser window you cannot modify the line height or spacing of the text most older PDF documents are not fully accessible to screen reader software live video streams do not have captions some of our online forms are difficult to navigate using just a keyboard you cannot skip to the main content when using a screen reader there’s a limit to how far you can magnify the map on our ‘Contact Us page. Feedback and contact information If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording, or braille: email info@agedcareambassadors.com.au We’ll consider your request and get back to you in 7 working days. Reporting accessibility problems with this website We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: info@agedcareambassadors.com.au Enforcement procedure The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re unhappy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). Technical information about this website’s accessibility Aged Care Ambassadors is committed to making its website accessible, by the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Compliance status This website complies with the Web Content Accessibility Guidelines version 2.1 AA standard. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Non-compliance with the accessibility regulations Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by July 2024. When we publish new content we’ll make sure our use of images meets accessibility standards. Navigation and accessing information There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content. Users can’t change text size without some of the content overlapping. Disproportionate burden This statement was prepared on [31/06/24]. It was last reviewed on [29/07/24]. This website was last tested on [07/08/24]. The test was carried out by [agedcareambassadors.com.au]. We used this approach to decide on a sample of pages to test agedcareambassadors.com.au