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AGED CARE AMBASSADORS (ACA) seek to provide people in need value, quality, caring and flexible person-centred care services, so people can continue to live at home. We will strive to provide an environment where our management and care team are encouraged to continue to learn and develop professional skills and personal growth. Aged Care Ambassadors About u s Our Mission & Values Founded by four friends in 2024, Aged Care Ambassadors is locally owned business on the Sunshine Coast with over 20 years' experience in Disability, Nursing and Aged Care. We aim to empower our clients to live a meaningful life. We provide compassionate care to older Australians in need. Ensuring safety, comfort, and dignity. Getting Started Los EMBAJADORES DE CUIDADO PARA PERSONAS MAYORES (ACA) buscan brindar a las personas necesitadas servicios de atención valiosos, de calidad, solidarios y flexibles, centrados en la persona, para que puedan seguir viviendo en casa. Nos esforzaremos por ofrecer un entorno donde nuestro equipo de gestión y atención se sienta animado a seguir aprendiendo y desarrollando habilidades profesionales y crecimiento personal. Misión Excelencia, respeto y lealtad Comportarse de manera coherente, utilizar principios morales y ser confiable son importantes, además de garantizar la confiabilidad y el respeto de todos. Emplear personal experimentado para garantizar que se brinde un servicio de alta calidad. Fomentar conexiones hermosas y significativas para ayudar a la comunidad de personas mayores a vivir una vida saludable y plena. Para promover el aprendizaje y el desarrollo Experiencia Nuestro directorio incluye ex veteranos con amplia experiencia en gestión de proyectos, gestión empresarial, planificación estratégica y capacidades operativas. Este conjunto diverso de habilidades enriquece la capacidad de nuestro equipo para brindar atención y apoyo excepcionales. Al elegir ACA, ha seleccionado un proveedor de atención local y personalizado comprometido a apoyar a los veteranos y clientes de cuidados para personas mayores con compasión, respeto y experiencia incomparable. Types of Care Aged Care Ambassadors recognises that every client is unique, so we develop personalised care plans tailored to your medical and personal needs. By delivering high-quality, person-centred nursing and support at home, we aim to enhance your wellbeing, respect your choices, and provide you with peace of mind and greater independence. In Home Care and Support In-Home Dementia Care Nursing Support Palliative Care Post Hospital Support Veterans Home Care Junta Directiva Con más de 40 años de experiencia combinada. En Aged Care Ambassadors (ACA), nuestra Junta Directiva aporta una gran cantidad de experiencia y antecedentes diversos, perfectamente adecuados para brindar atención personalizada a nuestros veteranos y clientes de atención para personas mayores. Con más de 40 años de experiencia combinada en atención médica y gestión empresarial, nuestro equipo de gestión ofrece una combinación única de experiencia personal en discapacidad, salud mental y atención para personas mayores. La Junta Directiva de ACA se dedica a mantener los más altos estándares de atención. Se centran en la capacitación del personal, la supervisión, las evaluaciones, la planificación de servicios individuales y la defensa de los derechos de los usuarios de los servicios. Su experiencia y compromiso combinados garantizan que nuestros clientes reciban la mejor atención y apoyo posibles adaptados a sus necesidades específicas. Strategic Plan Please click on the link to see our strategic plan for Strategic Plan Download 2025-2029 ¿Listo para conectarse? Llame a Aged Care Ambassadors hoy para comenzar su viaje significativo de apoyo para el cuidado de personas mayores. Getting Started

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Aged Care Ambassadors Building strong connections in services and supports. Aged Care Ambassadors, we help individuals live active and meaningful lives at home and in their communities. Our aged care services provide support, keeping people connected and comfortable in the places they love. Getting Started Why use Aged Care Ambassadors? Creemos en la importancia de las conexiones con las personas. ¿Has oído hablar de las Zonas Azules? Se trata de áreas geográficas en las que las personas viven vidas excepcionalmente largas y saludables. Los factores clave incluyen el estilo de vida, la dieta, la salud física, el medio ambiente, las conexiones sociales y el propósito. Como organización fundada y dirigida por ex veteranos, entendemos la importancia de la conexión y la pertenencia. Nos dedicamos a garantizar que reciba el apoyo y la atención significativa que necesita para vivir su mejor vida. Getting Started Paquete de atención domiciliaria Los paquetes de atención domiciliaria están diseñados para que la atención domiciliaria sea accesible. El programa financiado por el gobierno permite a los adultos mayores australianos que reúnen los requisitos seguir viviendo en su hogar de forma independiente al recibir una variedad de servicios de atención domiciliaria según sus necesidades evaluadas. Si tiene más de 65 años y necesita apoyo adicional en casa, puede solicitar un Paquete de atención domiciliaria solicitando una evaluación a través del organismo gubernamental My Aged Care. Getting Started Nuestros servicios Nuestra gama de servicios está diseñada para satisfacer sus necesidades y preferencias individuales. Atendido por un equipo de expertos, hable con uno de los miembros de nuestro amable equipo para obtener más información sobre cómo podemos ayudarlo. Administration Tasks Cleaning Activities in the Community Companionship Gardening Staying Active Meal Preparation and Shopping Medication Management Personal Assistance Show More Fee Schedule Please feel free to download our fee schedule, learn what sets us apart, and access additional information. Download El equipo de Aged Care Ambassadors ofrece un apoyo social excepcional, administración, compra de alimentos y todo tipo de apoyo doméstico. Son confiables, amigables y dignos de confianza, lo que garantiza que reciba el más alto nivel de atención y apoyo. Valma T - Paraíso del Pacífico, Sunshine Coast ¿Listo para conectarse? Llame a Aged Care Ambassadors hoy para comenzar su viaje significativo de apoyo para el cuidado de personas mayores. Getting Started

NDIS NDIS Services We Offer Clear, person-centred supports tailored to your goals. We provide essential NDIS services that help you live independently, connect with your community, and make the most of your plan. Social and Community Participation Getting out and connecting matters. We support you to join community activities, groups, and events that match your interests and build relationships. From shopping trips and exercise classes to cultural events and volunteering, we help you participate meaningfully and reduce isolation. Support with Daily Living Everyday tasks made easier. We assist with personal care, meal prep, cleaning, transport, and medication prompts to help you stay safe and independent at home. Our support workers focus on your preferences and build skills so you need less help over time. Contact Us Support Coordination Support coordination helps you understand and use your NDIS plan effectively. We explain your budgets, goals, and funding options in plain language, then connect you with the right providers and services. Whether you're new to NDIS or facing barriers, we coordinate your supports, resolve issues with providers, and build your confidence to manage over time.

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Paquetes de cuidado What does Support at Home Provide? Under Support at Home, you have access to a defined list of services to support you live at home for longer. This support can include: Clinical Supports - such as nursing care, occupational therapy, and podiatry. Independence - such as help with showering, taking medication, transport and respite care. Everyday Living - such as cleaning, gardening, shopping, or meal preparation. Support at Home Program Getting Started Linking you with Self-managing providers At Aged Care Ambassadors, we work alongside you to connect you with approved providers who support self-managing and offer low transparent fees. Our role is to make sure you keep choice and control without the overwhelm. We can help you: Identify reputable self managing providers that match your goals, location and budget. Compare fees, inclusions and contract terms in plain language so you know exactly what you're signing. Set up your package with your chosen provider, including budgets, service types, and reporting. Build a team of support workers (cleaning, personal care, nursing, allied health and social support) that fits your lifestyle. We provide regular check-ins to ensure the supports are meeting your requirements. as this is a noted gap from analysis conducted. We review your services regularly and help switch providers or workers if your needs change. You can call us and speak directly with us at anytime. Believe that ageing shouldn't mean giving up control. The Support at Home Program put's the power in your hands, helping you design care that suits your lifestyle, goals, and budget. For self-managing clients, you still work with an approved provider that holds your funds, pay invoices, manage unspent balances and report compliance to the Aged care Quality and Safety Commission where the Government has capped 10% fee for this service. Independent care coordination and scheduling As independent care coordinators, we work for you - not for every single provider - so our recommendations are genuinely in your best interest. We provide: One on one care coordination to design and refine your care plan around your goals, preferences and safety. Scheduling and roster management so services run smoothly and everyone knows who is coming when and to do what. Assistance to onboard new workers, agree on rates and clarify tasks and boundaries. Ongoing monitoring, check-ins and problem solving if something isn't working as it should. How easy we make it Moving to a self-managed model doesn't have to be complicated. We break it down in to simple steps: We start with a frie ndly conversation to understand your needs and current package. We outline your options and next steps in clear , everyday language. we handle the behind the scenes coordination with providers and workers. You approve decisions and remain in control with us doing the heavy lifting. Competitive fees We believe high quality support should also represent good value. Care coordination and scheduling services are offered at a highly competitive rate of 2.5% of package with a cap of 1.5 hours of supports a month or $90 per hour depending on your requirements *special time limited for new clients signing up until 1st July 2026. We focus on efficiency and transparency, so you get the maximum benefit from every hour you purchase. Wherever possible, we work with you and your provider so our services can be funded from your home care package , inline with program rules. Funding The new Support at Home Program introduces eight funding classifications - with each annual budget allocated in quarterly amounts. Rules for unspent funds If you’re already receiving a Home Care Package, any unspent funds will move with you into the new Support at Home program and remain available for your care. You can continue to use your existing balance to top up approved services when your regular quarterly budget has been used, or to pay for agreed items such as assistive technology and home modifications that meet your assessed needs. Under Support at Home, you’ll also be able to roll over a portion of your unused quarterly budget into the next quarter $1000 or 10% of your quarterly budget (which ever is greater), giving you more flexibility to plan and manage your support over time Getting Started Peace of mind The Support at Home Program helps older Australians (over 65, or over 50 for Aboriginal or Torres Strait Islander people) stay independent by funding help with daily tasks like cleaning, gardening, personal care, and social support. Eligible individuals with a Medicare card can apply online.Apply for an aged care assessment online at My Aged Care website. Niveles del paquete de cuidados Niveles del paquete de cuidados Nivel 1 Paquete Necesidades de cuidados de nivel básico. aproximadamente $10,589 Nivel 2 Paquete Necesidades de cuidados de bajo nivel aproximadamente $18,622 Nivel 3 Paquete Mucha ayuda. aproximadamente $40,530 Nivel 4 Paquete Atención dedicada. aproximadamente $61,440 Niveles del paquete de cuidados Nivel 1 Paquete aproximadamente $10,589 Nivel 2 Paquete aproximadamente $18,622 Nivel 3 Paquete aproximadamente $40,530 Nivel 4 Paquete aproximadamente $61,440 La aplicación es fácil Para ver si usted es elegible para recibir apoyo de cuidado, siga nuestros 4 simples pasos. 01 Llame a My Aged Care al 1800 200 422 Llámenos para una evaluación integral, que es realizada por el Equipo/Servicio de Evaluación de Atención a Personas Mayores (ACAT/ACAS). Asegúrese de tener a mano su tarjeta de Medicare. Si llama en nombre de otra persona, esa persona deberá estar con usted para dar su consentimiento verbal antes de que usted pueda hablar en su nombre. 02 Complete la evaluación integral. Un asesor de ACAT lo visitará en su hogar y le hará una serie de preguntas para ayudarlo a comprender su situación actual. Es una buena idea estar preparado para estas preguntas: escriba una lista de todas las cosas con las que está luchando y que le resultan difíciles. No intente poner su "mejor cara", hable honestamente sobre sus necesidades para que pueda obtener la ayuda que merece. Además, si recibe apoyo informal, por ejemplo, de miembros de la familia, escriba lo que no podría hacer si ellos no estuvieran allí para ayudarlo. 03 You'll receive a letter from My Aged Care with the results of your Assessment. Después de la evaluación integral, se determinará el nivel de financiación de su paquete. Los paquetes se asignan según un sistema de prioridad nacional. Se le notificará su nivel de financiación mediante una carta enviada por correo. Tenga en cuenta que la financiación puede tardar entre 3 y 6 meses en llegar. Es posible que también hayas sido aprobado para recibir atención residencial de relevo o un hogar de atención para personas mayores. No es necesario que uses estos servicios, pero están ahí si los necesitas. Si necesitas atención de inmediato, pregunta en My Aged Care sobre otros subsidios gubernamentales a los que puedes acceder mientras esperas. 04 ¡Espera la tarea! Si se le aprueba un paquete de atención domiciliaria, el paso final es esperar a que se le asigne la financiación. Este tiempo de espera puede ser bastante largo, especialmente si se le ha aprobado un paquete de nivel 3 o 4. Una vez que se le asigne, recibirá una carta de My Aged Care para informarle al respecto. En esta carta se incluye su código de referencia único, que el proveedor elegido necesitará para comenzar a brindarle los servicios. ¿Listo para conectarse? Llame a Aged Care Ambassadors hoy para comenzar su viaje significativo de apoyo para el cuidado de personas mayores. Getting Started

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Precios Excelente atención y tranquilidad. Support Steps Cuidados y precios What sets us apart Your Care, Your Way: Services & Fee Guide Fee schedule Vigente a partir del 1 de julio de 2024 Los servicios están exentos de GST El tiempo mínimo de servicio es de 30 minutos, seguido de incrementos de 15 minutos a partir de entonces. Los servicios de atención directa por 30 minutos se cobran al 65% de la tarifa por hora. Servicio de pernoctación: servicio de 12 horas de duración, de 18:00 a 6:00 horas, que incluye atención activa de 18:00 a 22:00 horas y un período de inactividad de 22:00 a 6:00 horas. Se pueden brindar hasta 2 horas de atención durante el período de inactividad, si es necesario. Download our fee schedule ¿Listo para conectarse? Llame a Aged Care Ambassadors hoy para comenzar su viaje significativo de apoyo para el cuidado de personas mayores. Empezar

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. política de privacidad I. Introduction Aged Care Ambassadors Pty Ltd is dedicated to promoting a culture of integrity and accountability, where our team upholds the highest standards of governance and ethical conduct, and feels empowered to safely raise concerns. We acknowledge that those who have a work, service, or client relationship with Aged Care Ambassadors or its business are often the first to recognize when something may be amiss. AGED CARE AMBASSADOR WHISTLEBLOWING POLICY Aged Care Ambassadors encourages the reporting of all suspected misconduct and is committed to ensuring that whistle-blowers are protected and supported throughout the process. II. Persons eligible for making a disclosure: This policy applies to all current or former directors, officers, employees, volunteers, or individuals with a connection to Aged Care Ambassadors, including contractors, consultants, suppliers, auditors, or relatives and dependents of these individuals or their spouses. III. Matters which can be reported: Disclosures are encouraged when there are reasonable grounds to suspect that Aged Care Ambassadors has engaged in conduct that: is dishonest, fraudulent, or corrupt; is unethical, misleading, or deceptive, such as acting dishonestly, altering records, or making false entries in books and records; involves questionable accounting practices or deliberate breaches of Aged Care Ambassadors' policies; is potentially harmful to Aged Care Ambassadors, such as maladministration or significant waste of resources; IV. How to make a disclosure Your disclosure will be handled by the assessment and investigation process outlined in the Aged Care Ambassadors Whistleblowing Policy. This policy can be accessed through the client's Brevity Software system or our office. When disclosures are made under the policy, protections such as confidentiality, anonymity, and safeguards against retaliation or detriment will apply. A disclosure can be made to Aged Care Ambassadors Pty Ltd can be made through any of the following means: Aged Care Ambassadors Disclosure Form Email: info@agedcareambassadors.com.au Telephone: 07 5449 1602 The Cooloola Centre Level 2, Suite 20 97 Poinciana Ave, Tewantin QLD 4565

Aged Care Ambassadors approach is rooted in compassion, ensuring every interaction honors each individual's unique needs. Everyone has distinct preferences and requirements, so we tailor our services accordingly to create a supportive and nurturing environment. By emphasizing holistic care, we aim to enhance our clients' quality of life with physical, emotional, and social support, helping them live with dignity and independence. Our Services Nuestro equipo local y amigable puede brindarle los siguientes apoyos Nuestro enfoque se basa en la compasión, garantizando que cada interacción respete las necesidades únicas de cada individuo. Reconocemos que cada persona tiene preferencias y requisitos distintos, por lo que adaptamos nuestros servicios en consecuencia para crear un entorno de apoyo y cuidado. Al enfatizar la atención holística, nuestro objetivo es mejorar la calidad de vida de nuestros clientes con apoyo físico, emocional y social, ayudándolos a vivir con dignidad e independencia. Toque el servicio a continuación para obtener más información. Laundry Cleaning and Domestic Duties Administration Community Involvement Companionship Light Gardening Staying Active Meal Preparation and Grocery Shopping Medication Management Personal Care Respite Care Why self-manage? When you choose to self-manage your home care package, you choose to stay in charge. Services you want You are uniquely qualified to understand the services and support you require. By managing yourself, you can prioritise what matters most to you, allowing you to maintain your independence at home and within your community. When and where It's important to feel at ease with the people around you. By self-managing you can select individuals who speak your language and share similar interests. More hours of supports Providers fees can reduce your Home Care Package funding. Self-managed, helps you avoid these costs, allowing for more hours of support. Your Choice, Your Support Aged Care Ambassadors is currently in the process of registration with the Aged Care Commission. If you're self-managing your Home Care Package, we can begin supporting you immediately with tailored support worker services to suit your needs. If your package is provider-managed, you still have the right to choose the supports and services that work best for you. You should be able to speak with your provider and request to use your preferred support workers—and that includes us. If you’re unsure where to start or need assistance advocating for your choices, contact us today. We’re here to help you take control of your care. Getting Started ¿Listo para conectarse? Llame a Aged Care Ambassadors hoy para comenzar su viaje significativo de apoyo para el cuidado de personas mayores. Empezar

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, who are living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. When does the new Support at Home program commence? On the 4th June 2025, the Australian Government announced that the Support at Home program will now commence on 1 November 2025, alongside the introduction of the new Aged Care Act. The program aims to support older people to remain healthy, active and socially connected to their community. In the meantime, existing programs Commonwealth Home Support Program (CHSP), Short-Term Restorative Care (STRC), and Home Care Packages (HCP) - will continue to provide support for older Australians who wish to keep living at home. For the latest information, please read the Government's media release here For the latest official updates visit: Support At Home Website What is Support at Home Program? The new Support at Home Program provides funding to help older Australians live independently at home for longer, simplifying access to aged care services through a single, streamlined system. From 1 November 2025, Home Care Packages and the Short-Term Restorative Care program will now fall under the Support At Home Program. At a later date, the Commonwealth Home Support Programme (CHSP) will also move under the Support at Home Program (no earlier than 1 July 2027). Read more about the Support At Home program here Support at Home introduces three categories of support to make it clearer what help you can get. The new service list covers clinical care, independence support, and everyday living tasks - from nursing and personal care to transport, cleaning, and meal preparation. Read more about the Support At Home program here What are the new Support at Home Service Lists? What is the single assessment system? Support at Home brings in a new Single Assessment System to make the process easier. Once assessed, you'll get a personalised support plan to share with your chosen provider. Approved aged care support services will be based on your aged care assessment and eligibility. After you have been assessed, you will receive a notice of decision and an individual support plan to use with your provider. You can find out if you are eligible by visiting the assessment tool online at myagedcare.gov.au/assessment. Read more about the Support At Home program here What are the new budget classification levels? The new program introduces eight funding levels, offering more tailored support to replace the current 4 Home Care Package levels. Older Australians receiving Home Care Packages will be assigned a budget that aligns with their current care package level. New applicants to the Support At Home program will be assessed and given a classification and budget suited to their specific needs. The indicative budget amounts are correct as at 3 February 2025. The final budget amounts for all participants will be confirmed before the start of the Support At Home program. Already on a Home Care Package? You'll be mapped to the equivalent new budget level. If your needs change, there's flexibility to reassess. Read more about the Support At Home program here Is there support for end of life care at home? Yes. The program offers End of Life Support, providing an extra $25,000 over 16 weeks for care at home if you have three months or less to live. This works alongside specialised palliative care services, not as a replacement. Read more about the Support At Home program here What help is available for home modifications and assisitve technology? The Assistive Technology and Home Modifications Scheme provides extra support (separate from your main funding) to help you source equipment or modify your home for safety and independence. Your service provider can help arrange this if needed. Read more about the Support At Home program here Disclaimer The information provided on this FAQ page is for informational purposes only and should not be considered as legal, financial, or professional advice. While we strive to ensure the accuracy of the content, we encourage you to visit the relevant government websites for the most up-to-date and official information. ¿Listo para conectarse? Llame a Aged Care Ambassadors hoy para comenzar su viaje significativo de apoyo para el cuidado de personas mayores. Empezar

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Términos y condiciones Welcome to Aged Care Ambassadors. These terms and conditions outline the rules and regulations for the use of our website, located at [Website URL]. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use the Aged Care Ambassadors' website if you do not accept all of the terms and conditions stated on this page. 1. Introduction Aged Care Ambassadors (referred to as "we", "us", or "our") provide information, resources, and services related to aged care. The following terms and conditions govern your use of our website. 2. Intellectual Property Rights Unless otherwise stated, Aged Care Ambassadors and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may view and/or print pages from https://www.agedcareambassadors.com.au/ for your personal use, subject to restrictions set in these terms and conditions. You must not: Republish material from this website without prior written consent. Sell, rent, or sub-license material from this website. Reproduce, duplicate, or copy material from this website for commercial purposes. Redistribute content from this website unless the content is specifically made for redistribution. 3. User Content In these terms and conditions, "your user content 4. User Content 4.1 Submission of Content: You may submit content, including but not limited to text, images, and other materials (collectively, "User Content"), to the website. By submitting User Content, you grant Aged Care Ambassadors a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media. 4.2 Responsibility for Content: You are solely responsible for the User Content you submit. You represent and warrant that you own or have the necessary rights to submit the User Content and that it does not violate any third-party rights, including intellectual property rights privacy rights, or any applicable laws. 4.3 Prohibited Content: You agree not to submit any User Content that is unlawful, defamatory, libelous, harassing, threatening, abusive, obscene, vulgar, pornographic, harmful, or otherwise objectionable. Aged Care Ambassadors reserves the right, but is not obligated, to remove any User Content that violates these Terms or is otherwise inappropriate. 5. Intellectual Property All content on this website, including text, graphics, logos, images, and software, is the property of Aged Care Ambassadors or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content without our express written permission. 6. Disclaimer of Warranties This website is provided "as is" and "as available" without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Aged Care Ambassadors does not warrant that the website will be uninterrupted or error-free, that defects will be corrected, or that the website is free of viruses or other harmful components. 7. Limitation of Liability To the fullest extent permitted by law, Aged Care Ambassadors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the website, even if we have been advised of the possibility of such damages. 8. Indemnification You agree to indemnify, defend, and hold harmless Aged Care Ambassadors, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of the website or your violation of these Terms. 9. Governing Law These Terms shall be governed by and construed by the laws of Australia, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be resolved exclusively in the state or federal courts located in Australia. 10. Contact Information If you have any questions or concerns about these Terms, please contact us at: info@agedcareambassadors.com.au Phone: 07 5449 1602 By using the Aged Care Ambassadors website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Accesibilidad Accessibility statement for agedcareambassadors.com.au This accessibility statement applies to agedcareambassadors.com.au . This website is run by Aged Care Ambassadors. We want as many people as possible to be able to use this website. For example, that means you should be able to: change colours, contrast levels, and fonts zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver) We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability. How accessible is this website is We know some parts of this website are not fully accessible: the text will not reflow in a single column when you change the size of the browser window you cannot modify the line height or spacing of the text most older PDF documents are not fully accessible to screen reader software live video streams do not have captions some of our online forms are difficult to navigate using just a keyboard you cannot skip to the main content when using a screen reader there’s a limit to how far you can magnify the map on our ‘Contact Us page. Feedback and contact information If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording, or braille: email info@agedcareambassadors.com.au We’ll consider your request and get back to you in 7 working days. Reporting accessibility problems with this website We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: info@agedcareambassadors.com.au Enforcement procedure The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re unhappy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). Technical information about this website’s accessibility Aged Care Ambassadors is committed to making its website accessible, by the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Compliance status This website complies with the Web Content Accessibility Guidelines version 2.1 AA standard. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Non-compliance with the accessibility regulations Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by July 2024. When we publish new content we’ll make sure our use of images meets accessibility standards. Navigation and accessing information There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content. Users can’t change text size without some of the content overlapping. Disproportionate burden This statement was prepared on [31/06/24]. It was last reviewed on [29/07/24]. This website was last tested on [07/08/24]. The test was carried out by [agedcareambassadors.com.au]. We used this approach to decide on a sample of pages to test agedcareambassadors.com.au

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Hacer una referencia Llame a Aged Care Ambassadors hoy para comenzar su viaje significativo de apoyo para el cuidado de personas mayores. Nombre de pila* Apellido* Correo electrónico* Teléfono Nombre de la organización* Título profesional Nombre del cliente* Número de teléfono del cliente* Código postal de los miembros Dirección del cliente Tipo de soporte Por favor seleccione Birthday Día Mes Año DVA/QSM/NDIS/Aged Care Client Number: Language spoken at home Información adicional Proporcione información adicional sobre los apoyos requeridos. Does the client have any support needs for communication* Preferred method of communication* Do you identify as Aboriginal or Torres Strait Islander* Does the client require specific support in the event of an emergency or disaster Yes, subscribe me to your newsletter. Aplicar ¿Prefieres hablar con alguien? Llámanos al 0435 615 132

Aged Care Ambassadors support elderly people on the Sunshine Coast, Queensland, who are living successful, engaged, and meaningful lives in the community and at home. We offer comprehensive In-Home and Senior Care services, ensuring access to in-home support to help individuals stay connected and remain where their heart is. Comentarios y quejas At Aged Care Ambassadors, we strive to deliver the best service possible. We also take feedback and complaints very seriously and are always welcome to hear your thoughts and feedback to ensure we can continue to provide the finest care possible. Cómo puedes enviar comentarios Llámanos 0412392340 Lunes a viernes de 8 a 16 hs. Completar en línea Envíe un formulario en línea Envíenos un correo electrónico info@gedcareambassadors.com.au Feedback and Complaints Enquiry *Details of my compliment, complaint or feedback *Your first name Your date of birth * required Enter Your Phone Number *Your surname Enter Your Email Address Send Message Thank You for Reaching Out! Si se completa en nombre de un cliente de Aged Care Ambassadors, Por favor complete los campos a continuación: *Your first name *Your surname Your date of birth * required Send Message Thank You for Reaching Out!